This Privacy Policy explains how KHSAL (“we”, “us”), operating the online store at https://kisal.shop from the Sultanate of Oman, collects, uses, and protects your personal data when you browse the site, create an account, or place an order.
1. Who we are
KHSAL is an e-commerce store serving customers in Oman. For privacy requests contact us on WhatsApp at +968 7117 7000 or through the chat icon on kisal.shop.
2. Data we collect
- Account data: name, username, email, and password (stored in hashed form).
- Order data: phone number, delivery address in Oman, order items, amounts in Omani rial, and order status.
- Payment data: checkout is processed by Thawani. We store the payment session reference and paid/failed status. We do not store full card numbers, CVV, or OTP codes.
- Usage data: language preference, shopping cart in your session, and technical logs needed to run the site securely.
- Support data: messages you send us on WhatsApp about an order.
3. Why we use your data
- To create and manage your account and cart.
- To confirm, pack, ship, and track orders across Oman.
- To take payment through Thawani and issue order confirmation.
- To answer support requests and handle returns or exchanges.
- To improve the store, prevent fraud, and keep the service secure.
We process this data because it is needed to perform your order or because we have a legitimate interest in running a safe shop. Where Oman’s Personal Data Protection Law (Royal Decree 6/2022) requires consent, we will ask for it.
4. Who we share data with
We do not sell your personal data. We share only what is required with:
- Thawani — to complete card payments.
- Delivery partners — name, phone, and address so the order can be delivered.
- Hosting and technical providers — to operate kisal.shop.
- Authorities, if we are legally required to do so in Oman.
5. Cookies and storage
We use essential cookies and session storage for login, language (Arabic/English), and your cart. These are needed for the shop to work. We do not use advertising trackers.
6. How long we keep data
Order and invoice records are kept as long as needed for delivery, returns, accounting, and Oman legal requirements. Account data is kept while the account is active. You may ask us to delete or update your data where the law allows.
7. Your rights
You may request access, correction, or deletion of your personal data, and you may ask us to stop using it for marketing. Send the request on WhatsApp to +968 7117 7000. We will respond within a reasonable time.
8. Security
kisal.shop uses HTTPS. Passwords are hashed. Payment card details are handled by Thawani, not stored on our servers. No method of transmission is 100% secure, but we take reasonable steps to protect your information.
9. Children
The store is intended for customers who can complete a purchase. We do not knowingly collect data from children.
10. Updates
We may update this policy when the shop or the law changes. The date at the top of this page is the latest version. Continued use of kisal.shop after an update means you accept the revised policy.